The legal entity responsible for this website is Bannco Tech 2025 S.L.U., with NIF B75879718 and registered at Calle Manel Bonmatí i Romaguer Otr 2, 17003 Girona, Spain. You may contact us at hello@oliva-atelier.com. Oliva Pet Atelier operates under Spanish commercial laws and complies with all applicable data protection and consumer rights regulations. All rights to the content, brand, and personalized elements are reserved and protected by intellectual property laws.
When you use our website, we may collect and process personal information such as your name, email address, shipping details, and browsing activity. This data is used exclusively for processing orders, responding to inquiries, improving your experience on our site, and sending marketing communications, if you have subscribed. We do not share your personal data with third parties unless legally required or necessary to fulfill your order, such as shipping services. As a user, you have the right to access, modify, or delete your personal data at any time. You may also withdraw your consent for receiving marketing communications. To exercise these rights, please contact us at hello@oliva-atelier.com
Orders are processed within 3 to 5 business days after payment confirmation. As a one-person business, processing times may vary slightly during periods of high demand.
We currently accept the following payment methods: Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.
Orders are shipped via SEUR and handled directly by us (without a third-party logistics center). Estimated delivery time is 3 to 8 business days, but this may vary depending on your location and SEUR availability. During high-demand periods or in remote areas, delivery may take longer than expected. Customers are responsible for any applicable customs duties or taxes required by their country.
Returns and exchanges are accepted within 30 days of delivery, provided the item is unused and in its original packaging. Personalized items are non-refundable, except in the case of defects. If you wish to return an item, please email us at hello@oliva-atelier.com before sending it back
All content on this website — including the brand name, product names, photography, and personalized elements — is the exclusive property of Oliva Pet Atelier and is protected by copyright laws. The base products are carefully selected from trusted suppliers and personalized in-house to reflect our unique aesthetic. Any reproduction, distribution, or unauthorized use of our content is strictly prohibited.
To improve your browsing experience, we use cookies on this website. Cookies are small text files stored on your device that help us analyze site traffic, remember your preferences, and personalize content and promotions. We use tools such as Google Analytics for anonymous statistics and performance improvements. You may manage your cookie preferences via your browser settings. By continuing to browse our site, you consent to our use of cookies in accordance with this policy. For more information, feel free to contact us.
By continuing to browse our site, you consent to the use of cookies as outlined in this policy. If you would like more information on how cookies work or how to disable them, please refer to your browser’s help section or contact us at hello@oliva-atelier.com.
